Buyer Protection Guarantee
Easy Returns & Refunds Policy
7-Day Hassle-Free Returns • Doorstep Reverse Pickup • Instant Refund Tracking
7D
7-Day Return Window
Request return or size replacement within 7 calendar days of order delivery.
₹0
Free Doorstep Pickup
Our logistics partner picks up the item right from your shipping address at zero cost.
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Fast-Track Refunds
Refunds are initiated within 24 hours of successful item pickup inspection.
1. Eligible Conditions for Return
An item is eligible for return or exchange if it satisfies one or more of the following:
- Item arrived physically damaged, torn, broken, or defective.
- Item does not match description, color, or specifications displayed on product page.
- Apparel size mismatch (e.g. Medium requested, but does not fit comfortably).
- Missing accessories, parts, or incorrect SKU delivered.
Important: Items must be returned in their original packaging, with intact tags, barcodes, accessories, and unwashed condition.
2. How to Initiate a Return
- Visit your My Orders dashboard.
- Select the delivered order and click "Request Return / Exchange".
- Choose your reason and preferred action (Exchange Size or Refund).
- Keep the package ready for the courier agent who will verify the product at pickup.
3. Refund Timelines by Payment Method
| Original Payment Mode | Refund Destination | Processing Timeline |
|---|---|---|
| Cash On Delivery (COD) | Bank Transfer (NEFT/IMPS) or ShopIQ Wallet | 24 – 48 Hours |
| UPI / Net Banking | Source Bank Account | 1 – 3 Business Days |
| Credit / Debit Card | Source Card Issuing Bank | 3 – 5 Business Days |