Terms & Conditions

1. Platform Usage & Acceptance of Terms

By accessing or using the ShopIQ web application, creating a customer or seller account, or placing orders, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue using our services.

2. Customer Accounts & Security

You are responsible for maintaining the confidentiality of your account credentials, passwords, and verification codes. You agree to notify ShopIQ immediately of any unauthorized access. ShopIQ will never ask for your password or OTP via phone or unsolicited emails.

3. Seller Terms & Multi-Vendor Obligations

• Product Authenticity: All merchandise listed on ShopIQ must be 100% genuine, authentic, and compliant with consumer safety standards. Counterfeit products will result in permanent merchant suspension and legal action.
• Pricing & Taxes: Sellers are responsible for accurate MRP, Selling Price, and valid GST invoicing for all completed orders.
• Fulfillment Timelines: Sellers must dispatch confirmed orders within 48 business hours using accredited courier logistics.

4. Orders, Payments & Pricing Discrepancies

Prices listed on the platform are in Indian Rupees (INR) and are inclusive of applicable goods and service taxes (GST). ShopIQ reserves the right to cancel or void any order placed on items erroneously priced due to typographical or system anomalies, with full prompt refunds issued to the customer.

5. Limitation of Liability & Dispute Resolution

ShopIQ operates as an intermediary multi-vendor marketplace connecting buyers and registered independent sellers. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the competent courts in Bangalore, Karnataka, India.